Customer Service Pro — Fast-Growth Finance (In-Store)

CCF Family of Brands; Gulfport (MS); Hybrid; USD 41,328,000 - 44,634,000; Full time

Benefits offered by this job

On-the-job training

Learning management system

Cross-brand career path

401(k) match

Paid time off 12 days

Dental/vision benefits

Life and AD&D insurance

Job summary

Speedy Cash in Gulfport, MS is seeking a Customer Service Representative to help local customers access short‑term financial solutions. You will process transactions, engage with customers, and provide a friendly in‑store experience in a fast‑paced setting.

Comprehensive hands‑on training, development, and cross‑brand mobility across 11 brands nationwide support long‑term growth. A full‑time schedule with weekend availability is expected, with benefits and advancement opportunities included.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, which frequently includes remaining in a stationary position, including standing up to 90% of the time; moving and transporting up to 25 pounds; moving inside and outside of the store; and operating mechanical controls, such as a keyboard.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Maintain store appearance and cleanliness to enhance customer experience.
• Uphold compliance with company policies and applicable laws.

Skills

Verbal communication

Written communication

Attention to detail

POS system

Microsoft Office

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Phone usage

Job description

Speedy Cash in Gulfport, MS is seeking a Customer Service Representative to help local customers access short‑term financial solutions. You will process transactions, engage with customers, and provide a friendly in‑store experience in a fast‑paced setting.

Comprehensive hands‑on training, development, and cross‑brand mobility across 11 brands nationwide support long‑term growth. A full‑time schedule with weekend availability is expected, with benefits and advancement opportunities included.