Customer Service Pro: Training, Growth & 5‑Day Week

UniFirst Corporation; Omaha (NE); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401K with Company Match

Profit Sharing

Health Insurance

Employee Assistance Program

Life Insurance

Paid Time Off

Direct Payroll Deposit

Tuition Reimbursement

30% Employee Discount

Employee Referral Bonuses

Job summary

UniFirst is seeking a Customer Service Representative to join our team. You will be a liaison between customers and the company, ensuring outstanding service. We offer a 5-day work week with Saturdays and Sundays off and provide on-the-job training.

Responsibilities include answering questions about accounts and services by phone or email, handling AR duties, supporting the Sales Department, and performing data entry and administrative tasks. We value teamwork and proactive problem solving.

Qualifications

• 2 years of Customer Service experience in an administrative setting is preferred.
• Prior Accounts Receivable experience is highly encouraged.
• High School diploma or GED equivalent is recommended.
• Verbal & written communication skills: professional telephone and email etiquette.

Responsibilities

• Assist customers by answering questions related to accounts, procedures, and services by telephone or email.
• Provide excellent customer service to both customers and UniFirst personnel.
• Perform accounts receivable duties: calling on outstanding accounts, processing credits and exchanges, and resolving account conflicts through UniFirst’s escalation process.
• Partner and provide administrative support to UniFirst’s Sales Department.
• Perform basic data entry and other administrative duties.

Skills

Customer service

Account handling

Communication skills

Time management

Team player

Problem solving

Mathematical ability

Organizational skills

Education

High School diploma

GED equivalent

Tools

Microsoft Office

Outlook

Excel

Word

Teams

Job description

UniFirst is seeking a Customer Service Representative to join our team. You will be a liaison between customers and the company, ensuring outstanding service. We offer a 5-day work week with Saturdays and Sundays off and provide on-the-job training.

Responsibilities include answering questions about accounts and services by phone or email, handling AR duties, supporting the Sales Department, and performing data entry and administrative tasks. We value teamwork and proactive problem solving.