Customer Service Pro: Scheduling, Billing & Support

HomeTeam Pest Defense; North Charleston (SC); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Competitive pay

Hourly $16-$18

Medical, dental, vision

Company paid life & AD&D

401(k) with company match up to 6%

Employee stock purchase plan

Paid Time off and holidays

Employee discounts

Tuition reimbursement

Dependent scholarship awards

Advancement opportunities

Recognition for a job well done

Friendly work environment

Employee referral bonuses

Professional growth opportunities

Job summary

HomeTeam Pest Defense is seeking a Customer Service Representative in the Charleston, SC area. You will provide information to prospects, schedule services, and resolve billing questions while maintaining professional customer interactions.

The role requires at least 1 year of customer service experience, basic computer skills, and telephone etiquette. A high school diploma or GED is required; the position offers competitive pay and a comprehensive benefits package.

Qualifications

• Must have 1 year of previous customer service experience.
• Entry level customer service skill and technique.
• Basic / entry level understanding of computers.
• Entry level skill on use of company telephone features and how to use them.
• Must be 18 years or older with a high school diploma or GED.

Responsibilities

• Provide information to prospects and initiate new service
• Answer questions, research problems, resolve issues, provide pricing (non-termite), schedule service(s) and provide closure for customers
• Interact with customers/prospects by scheduling various pest and builder related services using the Route Point software
• Resolving customer problems with invoices and billing questions
• Conduct telephone conversations with customers about issues surrounding their service in a professional manner
• Enter service-related notes in system software
• Provide general marketing information to prospects and customers as requested
• Conduct follow-up telephone calls with customers for re-treats, initial services, and current customers as directed
• Maintain customer files on computer and in filing system
• Validate technician paperwork for completeness and accuracy
• File Technician paperwork in customer files
• Update notes in system with technician and other employee customer information
• Print, distribute, and review service tickets for technicians
• Have a basic knowledge of technician’s job and processes of company's treatment processes
• Properly follow HomeTeam Pest Defense telephone etiquette procedures
• Ability to calm and diffuse angry customers
• Escalate appropriate inquiries or problems to managers
• Collect and reconcile payments received by technicians

Skills

Customer service experience

Telephone etiquette

Basic computer skills

Education

High school diploma or GED

Tools

Route Point software

Job description

HomeTeam Pest Defense is seeking a Customer Service Representative in the Charleston, SC area. You will provide information to prospects, schedule services, and resolve billing questions while maintaining professional customer interactions.

The role requires at least 1 year of customer service experience, basic computer skills, and telephone etiquette. A high school diploma or GED is required; the position offers competitive pay and a comprehensive benefits package.