Customer Service Pro: Rentals & Equipment Support

U-Haul; Gurnee (IL); On-site; USD 2,066,000 - 2,976,000; Full time

Benefits offered by this job

Health insurance & Prescription plans

Paid holidays

Vacation and sick days

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Discounts on Apple products, Dell, etc

Job summary

U-Haul is hiring a Customer Service Representative in Gurnee, IL. You will be the face of the company, assisting customers, inspecting and maintaining equipment, and using U-Scan technology to manage rentals and inventory.

The role includes lifting, driving, and on-the-job education with training opportunities. Benefits include paid interviews, a $100 signing bonus, and a $300 cash bonus after completing the Equipment Inspection program.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High school diploma or equivalent

Job description

U-Haul is hiring a Customer Service Representative in Gurnee, IL. You will be the face of the company, assisting customers, inspecting and maintaining equipment, and using U-Scan technology to manage rentals and inventory.

The role includes lifting, driving, and on-the-job education with training opportunities. Benefits include paid interviews, a $100 signing bonus, and a $300 cash bonus after completing the Equipment Inspection program.