Customer Service & Equipment Rentals Specialist

U-Haul International, Inc.; Joliet (IL); On-site; USD 21,000 - 25,000; Part time

Benefits offered by this job

Health insurance

Prescription plans

Paid holidays

Sick days

Life insurance

401(k) Savings Plan

ESOP

Dental & Vision Plans

Gym Reimbursement Program

You Matter EAP

Job summary

U-Haul International, Inc. is seeking a Customer Service Representative in Joliet, IL. You will be the face of our service, assisting customers with U-Haul products, using U-Scan tech to manage rentals, and helping move and hook up trucks and trailers.

The role includes training, safety protocols, and ongoing education through U-Haul University. Responsibilities include answering questions, preparing rental invoices, and educating customers on products and services.

Qualifications

• Valid driver’s license and ability to maintain a good driving record
• High school diploma or equivalent

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

U-Haul International, Inc. is seeking a Customer Service Representative in Joliet, IL. You will be the face of our service, assisting customers with U-Haul products, using U-Scan tech to manage rentals, and helping move and hook up trucks and trailers.

The role includes training, safety protocols, and ongoing education through U-Haul University. Responsibilities include answering questions, preparing rental invoices, and educating customers on products and services.