Customer Service Pro — Rentals & Equipment Help

U-Haul International, Inc.; Norfolk (VA); On-site; USD 17,000 - 18,000; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Gym Reimbursement Program

Health insurance & Prescription plans

Paid holidays, vacation, and sick days

Life insurance

MetLaw Legal program

MetLife auto and home insurance

Discounts on Apple products, Dell, and

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

LifeLock Identity Theft Protection

Dave Ramsey’s SmartDollar Program

Job summary

U-Haul is seeking a Customer Service Representative to join a supportive team and be the face of our exceptional service. You will inspect and maintain equipment, assist customers, and use U-Scan tech to dispatch and return equipment in a fast-paced environment.

This role offers on-the-job education with pay today and a $12.00–$13.00 hourly wage. Training includes equipment inspection, safety, and continuous U-Haul education opportunities at retail stores.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Communication

Teamwork

Education

High school diploma or equivalent

Tools

U-Scan technology

Job description

U-Haul is seeking a Customer Service Representative to join a supportive team and be the face of our exceptional service. You will inspect and maintain equipment, assist customers, and use U-Scan tech to dispatch and return equipment in a fast-paced environment.

This role offers on-the-job education with pay today and a $12.00–$13.00 hourly wage. Training includes equipment inspection, safety, and continuous U-Haul education opportunities at retail stores.