Customer Service Pro — Milford, OH (Growth & Benefits)

PDQ Doors; Milford (OH); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

Paid holidays

401(k) with company match

Employee discounts

Referral program

Job summary

PDQ Doors in Milford, OH is seeking a friendly and proactive Customer Service Representative to join our team. You will handle inquiries via phone, email, and chat, delivering exceptional service and maintaining thorough records.

Requirements include 1+ year of customer service experience, strong communication skills, and availability Monday–Friday 11AM–8PM with a rotating Saturday shift. Training on ServiceTitan is available for the right candidate.

Qualifications

• 1+ year of customer service experience
• Familiarity with ServiceTitan is a plus and training may be provided
• High school diploma or equivalent

Responsibilities

• Be the first point of contact for customers via phone, email, and chat
• Provide professional, empathetic customer service with a positive attitude
• Handle a high volume of incoming calls efficiently
• Communicate clearly across channels to resolve issues and provide updates
• Research and recommend solutions to fit customer needs
• Accurately document customer interactions and keep records up to date
• Coordinate with technicians and internal teams for seamless service delivery
• Develop deep understanding of our services and be a trusted resource

Skills

Communication

Active listening

Time management

Multitasking

Team player

Organized

Education

High school diploma

Tools

ServiceTitan

Job description

PDQ Doors in Milford, OH is seeking a friendly and proactive Customer Service Representative to join our team. You will handle inquiries via phone, email, and chat, delivering exceptional service and maintaining thorough records.

Requirements include 1+ year of customer service experience, strong communication skills, and availability Monday–Friday 11AM–8PM with a rotating Saturday shift. Training on ServiceTitan is available for the right candidate.