Customer Service Pro - Building Materials

Alliance Door Products, LLC; United States; On-site; USD 63,039,000 - 80,231,000; Full time

Job summary

Alliance Door Products, LLC is seeking a Customer Service Representative to join our team in a fast-paced, office-based role. The position emphasizes professional customer interactions, accurate order processing, and timely responses to inquiries in a building materials environment.

Candidates should have at least two years of customer service experience, excellent written and verbal communication, and proficiency with Outlook, Word, and Excel.

Qualifications

• At least two years of experience in a customer service oriented office environment.
• Familiarity with the millwork industry or building industry preferred.
• Strong written and verbal communication skills.
• Proficiency with Outlook, Word and Excel.

Responsibilities

• Represent the company in a trustworthy, professional manner in all customer interactions.
• Serve as the primary customer contact and address needs and concerns promptly.
• Process calls, information requests, orders, delays, backorders, and track statuses.
• Enter orders for basic stocked products and follow up on quotations.
• Collaborate with team to exceed customer expectations and support growth.
• Work independently in a fast-paced environment with minimal supervision.

Skills

Customer service

Communication

Tools

Outlook

Word

Excel

Job description

Alliance Door Products, LLC is seeking a Customer Service Representative to join our team in a fast-paced, office-based role. The position emphasizes professional customer interactions, accurate order processing, and timely responses to inquiries in a building materials environment.

Candidates should have at least two years of customer service experience, excellent written and verbal communication, and proficiency with Outlook, Word, and Excel.