Utilities Customer Service Specialist

Kennett Board of Public Works; Kennett (MO); On-site; USD 32,000 - 46,000; Full time

Job summary

Kennet Board of Public Works in Kennett, Missouri is seeking a Customer Service Representative to deliver front‑line service, process payments, balance daily receipts, maintain accurate records, and support utility operations.

The role involves direct customer contact, answering calls, resolving inquiries and complaints, entering data into Windows software, generating reports, and coordinating with the Customer Service Manager on daily tasks.

Qualifications

• Experience in a public utility or municipal office preferred.
• Ability to operate office equipment and Windows-based software.
• Strong communication and multitasking skills.

Responsibilities

• Provide direct customer service and handle inquiries.
• Process payments and balance daily receipts.
• Maintain Business Office records and prepare reports.
• Coordinate with Customer Service Manager on daily tasks.
• Assist with the handling of customer complaints and emergencies as needed.

Skills

Customer service

Data entry

Receipts balancing

Cash handling

Accounts receivable

Tools

Windows OS

Job description

Kennet Board of Public Works in Kennett, Missouri is seeking a Customer Service Representative to deliver front‑line service, process payments, balance daily receipts, maintain accurate records, and support utility operations.

The role involves direct customer contact, answering calls, resolving inquiries and complaints, entering data into Windows software, generating reports, and coordinating with the Customer Service Manager on daily tasks.