Customer Service Team Lead - Drive CX & Growth

Tri-State Water, Power & Air; Cape Girardeau (MO); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Paid vacations

Paid holidays

Personal days

Health insurance

Dental insurance

Disability insurance

401k plan

Job summary

Tri-State Water, Power & Air is seeking a Customer Service Assistant Manager to oversee the Cape Girardeau call center operations, driving daily performance, customer satisfaction, and team accountability.

You'll collaborate with leadership to set goals, coach representatives, manage workflows, and execute campaigns that grow membership and improve efficiency in a fast-paced environment.

Qualifications

• Experience leading a call center or customer service team.
• Experience in customer service and sales environments.
• Strong analytical and organizational skills.

Responsibilities

• Drive daily performance of the call center with focus on first-call resolution and satisfaction.
• Monitor performance, identify efficiency improvements, and report KPIs.
• Coach and train customer service representatives.
• Oversee campaigns and assignments to improve productivity.
• Collaborate with leadership to set goals and implement improvements.
• Foster a customer-focused team culture.

Skills

Call center leadership

Customer service

Sales experience

Analytical skills

Excel

Tools

ServiceTitan

CRM systems

Job description

Tri-State Water, Power & Air is seeking a Customer Service Assistant Manager to oversee the Cape Girardeau call center operations, driving daily performance, customer satisfaction, and team accountability.

You'll collaborate with leadership to set goals, coach representatives, manage workflows, and execute campaigns that grow membership and improve efficiency in a fast-paced environment.