Customer Service Rep Trainee (Monday to Friday 6:30am to 3:00pm)

Glidewell-Laboratories; Irvine (CA); On-site; USD 25,000 - 33,000; Full time

Job summary

Glidewell-Laboratories is seeking a Customer Service Representative in Irvine, CA to support dental offices, solve problems, and deliver standout service in a fast-paced, people-focused environment.

You will participate in training programs, including instructor-led trainings and e-learning on dental terminology, morphology, and CRM usage, with on-the-job coaching to improve performance.

Qualifications

• Completes and participates in customer service training program curriculum.
• Attends instructor-led trainings on topics including company history, communication techniques, company products, scheduling, crediting, rush cases, and CRM systems.
• Completes e-learning modules on topics related to dental terminology and morphology.
• Completes and participates in mock calls by applying information acquired from trainings.
• Incorporates feedback from activities to improve performance.
• Performs other related duties and projects as business needs require at direction of management.

Responsibilities

• Completes and participates in all customer service training program curriculum and activities.
• Attends and actively participates in instructor led trainings (ILTs) on topics including but not limited to company history, communication techniques, company products, scheduling, crediting, rush cases, and customer relationship management (CRM) systems.
• Completes e-learning modules on topics related to dental terminology and morphology.
• Completes and participates in mock calls by applying information acquired from trainings.
• Incorporates feedback from activities to improve performance.
• Performs other related duties and projects as business needs require at direction of management.

Skills

CRM systems

Customer service

Training participation

Tools

CRM software

Job description

Get a quick, inside look at what it’s like to be a Customer Support Representative at Glidewell! This short video highlights the fast‑paced, people‑focused work our team does every day—supporting dental offices, solving problems, and delivering standout service. Check it out to see the energy, teamwork, and impact behind the role!

Customer Service Representative at Glidewell

Essential Functions

• Completes and participates in all customer service training program curriculum and activities.
• Attends and actively participates in instructor led trainings (ILTs) on topics including but not limited to company history, communication techniques, company products, scheduling, crediting, rush cases, and customer relationship management (CRM) systems.
• Completes e-learning modules on topics related to dental terminology and morphology.
• Completes and participates in mock calls by applying information acquired from trainings.
• Incorporates feedback from activities to improve performance.
• Performs other related duties and projects as business needs require at direction of management.

Pay: $21.00hr. plus bonus