Customer Service Rep Trainee (Monday to Friday (5:30am to 2:00pm)

glidewelldental; Irvine (CA); On-site; USD 24,000 - 34,000; Full time

Job summary

Glidewell is hiring a Customer Service Representative in Irvine, CA. The role focuses on supporting dental offices, solving problems, and delivering standout service through trained customer interactions, CRM usage, and teamwork.

Must complete training programs, participate in ILTs, and perform mock calls to continually improve performance and service quality. A positive, proactive approach is essential to excel in this fast-paced environment.

Qualifications

• Completes customer service training curriculum and activities.
• Attends instructor-led trainings (ILTs) on topics including company history, communication techniques, products, scheduling, and CRM systems.
• Completes e-learning modules on dental terminology and morphology.

Responsibilities

• Completes and participates in training programs.
• Participates in ILTs and applies training to daily tasks.
• Uses CRM systems to manage customer interactions and cases.
• Completes mock calls and incorporates feedback to improve performance.
• Performs other related duties as directed by management.

Skills

Customer service

Communication

Tools

CRM systems

E-learning modules

Job description

Get a quick, inside look at what it’s like to be a Customer Support Representative at Glidewell! This short video highlights the fast-paced, people‑focused work our team does every day—supporting dental offices, solving problems, and delivering standout service. Check it out to see the energy, teamwork, and impact behind the role!

Customer Service Representative at Glidewell

Essential Functions:

• Completes and participates in all customer service training program curriculum and activities.
• Attends and actively participates in instructor led trainings (ILTs) on topics including but not limited to company history, communication techniques, company products, scheduling, crediting, rush cases, and customer relationship management (CRM) systems.
• Completes e-learning modules on topics related to dental terminology and morphology.
• Completes and participates in mock calls by applying information acquired from trainings.
• Incorporates feedback from activities to improve performance.
• Performs other related duties and projects as business needs require at direction of management.

Pay: $21.00hr. plus bonus