Customer Service Pro — In-Book Sales & Licensing Support

Michael Friel - State Farm Agent; Jenkintown (PA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Advancement opportunities

Paid time off

Licensing support

Training and development

Performance bonus

Job summary

Michael Friel State Farm Agency in Jenkintown, PA is seeking a service-driven Customer Service Representative who enjoys helping people, solving problems, and delivering a high-quality customer experience. This role is service-first, with opportunities to strengthen coverage through thoughtful conversations and in-book sales when appropriate.

You will work in-office, support policy needs, and maintain accurate records while building strong customer relationships.

Qualifications

• Strong customer service and relationship-building skills.
• Excellent communication and interpersonal abilities.
• Detail-oriented with strong organizational and multitasking skills.
• Problem-solving mindset with a focus on customer experience.
• Comfortable discussing coverage options and identifying opportunities when appropriate.
• Prior customer service experience preferred.
• Ability to meet licensing requirements outlined above.

Responsibilities

• Answer customer inquiries and provide clear, accurate policy information.
• Assist customers with policy changes, endorsements, billing questions, and account updates.
• Support customers through claims-related questions and follow up as needed.
• Build strong relationships that support retention and long-term customer satisfaction.
• Identify opportunities to strengthen coverage and pivot service conversations into in-book sales.
• Maintain accurate and detailed records of all customer interactions.
• Collaborate with agency team members to deliver a seamless customer experience.
• Ensure compliance with agency standards and regulatory requirements.

Skills

Customer service

Relationship-building

Communication

Detail-oriented

Licensing requirements

Licensing readiness

Job description

Michael Friel State Farm Agency in Jenkintown, PA is seeking a service-driven Customer Service Representative who enjoys helping people, solving problems, and delivering a high-quality customer experience. This role is service-first, with opportunities to strengthen coverage through thoughtful conversations and in-book sales when appropriate.

You will work in-office, support policy needs, and maintain accurate records while building strong customer relationships.