Customer Service Pro — Flexible Schedule & Growth

Jess Sutcliffe - State Farm Agent; Fort Madison (IA); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Licensing covered

Bonus based on performance

Competitive salary

Flexible schedule

Health insurance

Advancement opportunities

Paid time off

Training & development

Profit sharing

401(k) matching

Job summary

Jess Sutcliffe - State Farm Agent seeks a Customer Service Representative to deliver exceptional service and policy support in a busy agency setting. You will handle inquiries, guide customers through policy changes, and coordinate with the team to ensure accurate record keeping and timely responses.

Ideal candidates bring strong communication, attention to detail and a willingness to grow within an agency that values balance, community involvement, and ongoing training.

Qualifications

• Strong communication and interpersonal skills.
• Detail-oriented with ability to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication & interpersonal

Detail-oriented

Multitasking

Job description

Jess Sutcliffe - State Farm Agent seeks a Customer Service Representative to deliver exceptional service and policy support in a busy agency setting. You will handle inquiries, guide customers through policy changes, and coordinate with the team to ensure accurate record keeping and timely responses.

Ideal candidates bring strong communication, attention to detail and a willingness to grow within an agency that values balance, community involvement, and ongoing training.