Customer Service Pro II - Orders, Quotes & Relations

Motion; Eau Claire, Northern (WI, KY); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Vacation & holidays

Job summary

Motion Industries in Eau Claire, Wisconsin, is hiring a Customer Service Representative II to accurately fulfill customer orders and handle incoming calls on-site. You will respond to product inquiries, provide quotes, and enter orders while building strong relationships with customers.

The role requires negotiating within set parameters to protect gross profit, coordinating shipping methods, and supporting account representatives.

Qualifications

• High school diploma or GED with 0–3 years customer service experience.
• Attention to detail and reliability; strong communication skills.
• Ability to multi-task and manage time effectively.
• Basic computer skills and familiarity with email and business systems.

Responsibilities

• Handle customer inquiries, provide quotes, and enter orders.
• Place orders via phone, fax, email, or in person.
• Maintain inventory awareness and coordinate shipping methods.
• Support account representatives and assist with backorders and returns.
• Ensure customer satisfaction and drive process improvements.

Skills

Reliability

Communication

Multitasking

Computer skills

Product knowledge

Education

High school diploma or GED

Tools

Email

Business systems

Internet search

Job description

Motion Industries in Eau Claire, Wisconsin, is hiring a Customer Service Representative II to accurately fulfill customer orders and handle incoming calls on-site. You will respond to product inquiries, provide quotes, and enter orders while building strong relationships with customers.

The role requires negotiating within set parameters to protect gross profit, coordinating shipping methods, and supporting account representatives.