Assistant Manager - Customer Service Associate

Sanborn's Air Conditioning & Heating; Redlands (CA); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Health insurance

Paid time off (PTO)

Paid holidays

Sick days

401(k) plan

Job summary

A HVAC services company in Redlands, CA, is seeking a Customer Service Rep - Assistant Manager to provide excellent customer service and manage dispatching for HVAC services. The role involves administrative duties to ensure the office runs efficiently and is open Monday through Friday, 8 am to 5 pm. The ideal candidate has customer service and management experience, with HVAC knowledge preferred. Competitive pay of $20 - $23 per hour, plus additional benefits including health insurance and a 401(k) plan.

Qualifications

• Experience in customer service and management is required.
• Knowledge of HVAC systems and dispatching processes is preferred.

Responsibilities

• Answer phones and deliver excellent service to customers.
• Coordinate dispatching for HVAC services and manage warranties.
• Maintain administrative organization and close the office each day.
• Support both customers and office efficiency on a daily basis.

Skills

Customer service experience

Manager experience

HVAC experience

Dispatching experience

Job description

Overview

Join to apply for the Customer Service Rep - Assistant Manager role at Sanborn's Air Conditioning & Heating in Redlands, CA. This is a full-time, in-office position with a competitive base pay of $20 - $23 per hour plus performance-based pay.

Responsibilities

• Answer phones and deliver excellent service to customers.
• Coordinate dispatching for HVAC services, manage warranties, and handle ordering for supplies.
• Maintain administrative organization and close the office at the end of each business day to ensure operations are wrapped up smoothly.
• Support both customers and the efficiency of the office on a daily basis.

Qualifications

• Customer service and manager experience.
• HVAC and dispatching experience.

Schedule & Benefits

• Full-time, in-office role. Schedule: Monday through Friday, 8 am to 5 pm.
• Health insurance
• Paid time off (PTO)
• Paid holidays
• Sick days
• 401(k) plan

Employment Details

• Salary: $20 - $23 per hour
• Location: Redlands, CA
• Industry: Consumer Services