Customer Service Representative

EMCOR Group, Inc.; West Sacramento (CA); On-site; USD 38,572 - 48,216; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Health savings account

Flexible spending accounts

Life insurance

Disability insurance

401(k) Savings Plan

College Coach

Employee assistance program

Job summary

EMCOR Group, Inc. in West Sacramento, CA is seeking a Customer Service Representative to follow up on existing accounts and service calls, ensuring customers feel valued and that their needs are prioritized. The role emphasizes accurate documentation and timely communication.

The position requires 2+ years of customer service experience, strong MS Office skills, and a professional demeanor, with bachelor’s degree preferred. On-site work with a supportive contracts team is expected.

Qualifications

• Bachelor’s degree preferred.
• 2+ years Customer Service experience required.
• Advanced MS Word, Excel, Outlook, and PowerPoint skills.
• Mechanical aptitude preferred.
• Strong verbal and listening communication skills and telephone etiquette.
• Ability to solve problems and act with urgency.
• Valid driver’s license required.

Responsibilities

• Follow up on existing accounts and customer service calls.
• Ensure customers feel valued and that needs are prioritized.
• Document customer responses and impressions from visits with accuracy.
• Perform site surveys and other checks to ensure quality.
• Present new technology and enhanced PM services.
• Report findings, opinions, pictures, and results to leadership.
• Monitor maintenance data to proactively respond to situations.
• Represent EMCOR/Mesa Energy Systems to contract customers and contracts team.
• Perform other duties as assigned.

Skills

MS Word

MS Excel

MS Outlook

MS PowerPoint

Verbal communication

Listening skills

Customer service

Education

Bachelor’s degree (preferred)

Tools

None

Job description

We are a full-service HVAC, building automation, chiller, and retrofit contractor with a reputation for combining high-quality consulting services with customized energy solutions. Our integrated, single-source solutions include turnkey in-house capabilities with design assistance, as well as engineering applications and automated control systems.

Job Summary

The Customer Service Representative will follow up on existing accounts and customer service calls. This position ensures our customers know their business is appreciated and that their needs and concerns are our upmost priority. This will be measured by retaining a greater percentage of our customer base, which will be accomplished by evaluating our performance in communication, documentation, thoroughness, site surveys, technician performance, timeliness, and sense of value.

Essential Duties & Responsibilities

• Gain insight into our service performance
• Document, with accuracy, customer responses and your impressions from these visits
• Perform site surveys and other types of checks to ensure our quality
• Present new technology and enhanced PM services when given the chance
• Report all findings, customer opinions, pictures, and results to company leadership
• Monitor all maintenance data to proactively respond to situations before the customer calls us
• Be a positive influence in representing EMCOR/Mesa Energy Systems to our contract customers and as a fellow member of the contracts team
• Perform other duties as assigned

Qualifications

• Bachelor’s degree is preferred
• 2+ years Customer Service experience required
• Advanced MS Word, Excel, Outlook, and PowerPoint skills
• Mechanical aptitude is preferred
• Must have strong verbal and listening communication skills and excellent telephone etiquette as well as professional friendly demeanor
• The ability to solve problems and act with appropriate urgency
• Must have a valid driver’s license

Equal Opportunity Employer

As a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled

Geographic Disclosure

Compensation Range: $28 - $35 per hour

Benefits: We are committed to providing employees a comprehensive benefits package which includes medical, dental, and vision coverage, along with health savings and flexible spending accounts, life insurance, disability, a 401(k) Savings Plan, College Coach and employee assistance program.