HVAC Service Scheduler & Customer Liaison

Pueblo Mechanical & Controls; El Cajon (CA); Hybrid; USD 40,000 - 55,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and vision coverage

Paid time off and holiday pay

401(k) retirement savings plan

Professional development opportunities

Job summary

Pueblo Mechanical & Controls is seeking a Service Agent I - HVAC in El Cajon, California. This role involves being a key contact for technicians and customers, managing appointments, dispatching work, and ensuring customer satisfaction.

The ideal candidate has 1-3 years of relevant experience, a high school diploma, and strong customer service skills. The position offers competitive compensation, benefits, and an inclusive work environment.

Qualifications

• 1-3 years of experience in customer service, dispatching, or administrative support.
• Valid driver's license preferred but not required.
• Ability to work in a professional office setting.

Responsibilities

• Receive, record, and dispatch incoming service requests.
• Schedule work to balance productivity with customer service.
• Answer calls with professionalism and act as a liaison between customers and technicians.
• Procure job-related materials and coordinate deliveries.

Skills

Excellent verbal and written communication skills

Strong organizational and multitasking abilities

Customer service orientation

Proficiency in Microsoft Office

Attention to detail

Education

High school diploma or GED

Associate degree or some college coursework

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Pueblo Mechanical & Controls is seeking a Service Agent I - HVAC in El Cajon, California. This role involves being a key contact for technicians and customers, managing appointments, dispatching work, and ensuring customer satisfaction.

The ideal candidate has 1-3 years of relevant experience, a high school diploma, and strong customer service skills. The position offers competitive compensation, benefits, and an inclusive work environment.