Customer Service Pro – Home Services (HVAC/Plumbing)

Sila Services; Beltsville (MD); On-site; USD 57,308,000 - 65,904,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

Paid Time Off and paid holidays

401(k) with company match

Ongoing training and career growth

Job summary

Sila Heating, Cooling & Plumbing in Beltsville, MD is seeking a Customer Service Representative to join our home services team. You will deliver excellent service on every interaction and help customers plan HVAC, plumbing, and electrical service with clarity and care.

In this role you will handle inbound calls, schedule appointments using ServiceTitan, manage records, and communicate professionally with customers, technicians, and office staff, ensuring a seamless experience from the initial

Qualifications

• Experience as a CSR in residential home services (HVAC/plumbing/electrical).
• Excellent verbal and written communication.
• Ability to multitask in a fast-paced environment.
• Dependable attendance and punctuality.
• Sales-minded with ability to identify opportunities for memberships and maintenance agreements.

Responsibilities

• Answer inbound customer calls for residential HVAC, plumbing, and electrical services.
• Schedule service appointments using ServiceTitan.
• Provide exceptional customer service while resolving questions and concerns.
• Communicate clearly with customers, technicians, and office staff.
• Maintain accurate customer records and detailed notes.
• Prioritize emergency calls and schedule technicians efficiently.
• Promote maintenance memberships and additional services when appropriate.
• Support the team by ensuring a strong customer experience from first call to completed job.

Skills

Customer service

Communication

Multitasking

Team player

Problem solving

Tools

ServiceTitan

Job description

Sila Heating, Cooling & Plumbing in Beltsville, MD is seeking a Customer Service Representative to join our home services team. You will deliver excellent service on every interaction and help customers plan HVAC, plumbing, and electrical service with clarity and care.

In this role you will handle inbound calls, schedule appointments using ServiceTitan, manage records, and communicate professionally with customers, technicians, and office staff, ensuring a seamless experience from the initial