On-Site Customer Service Specialist — Home Services

Southport Engineered Systems • Home Services; Town of Caledonia (WI); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

Southport Plumbing, Heating, & Cooling is seeking a Customer Service Representative to be the warm, knowledgeable voice homeowners hear. You will convert inbound calls, online leads, and chat inquiries into booked appointments, keep technicians’ schedules full, and follow up to ensure every customer’s experience meets the Southport standard.

This is a relationship-first role, focusing on trust with homeowners during stressful moments and ensuring a high level of customer care across the service

Formación

• High school diploma or equivalent.
• 1–2 years of customer service experience preferred.
• ServiceTitan experience is a plus; training provided.
• HVAC or plumbing knowledge helpful but not required.
• Excellent written and verbal communication; detail-oriented.
• Team player in a fast-paced environment.

Responsabilidades

• Answer inbound calls, online leads, and chat inquiries to schedule appointments.
• Maintain technicians' schedules and book maintenance visits.
• Follow up to ensure customer satisfaction and alignment with Southport standards.
• Resolve customer concerns from start to finish and escalate when needed.
• Collaborate with dispatch to manage reschedules and delays.
• Build trust with homeowners during stressful moments.

Conocimientos

People skills

Communication

Calm under pressure

Organized

Team player

Educación

High school diploma or equivalent

Herramientas

ServiceTitan

CRM systems

Descripción del empleo

Southport Plumbing, Heating, & Cooling is seeking a Customer Service Representative to be the warm, knowledgeable voice homeowners hear. You will convert inbound calls, online leads, and chat inquiries into booked appointments, keep technicians’ schedules full, and follow up to ensure every customer’s experience meets the Southport standard.

This is a relationship-first role, focusing on trust with homeowners during stressful moments and ensuring a high level of customer care across the service