Customer Service Pro — Home Improvement Support

Lowe's Companies, Inc.; Wareham (MA); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance

401(k) with company match

Employee Stock Purchase Program

Lowe's Associate Discount

Track to the Trades program

Job summary

Lowe's Companies, Inc. is seeking a Customer Service Associate in Wareham, MA to welcome customers and help them find the right products for home improvement needs. You will answer questions, assist with locating merchandise, and ensure a smooth checkout experience.

This role offers a part-time schedule, friendly team environment, and opportunities to grow skills across departments like Appliances, Hardware, and Tools while supporting customers throughout their shopping journey.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer basics

Retail tech

Basic math

Physical stamina

Lifting up to 25 lbs

Job description

Lowe's Companies, Inc. is seeking a Customer Service Associate in Wareham, MA to welcome customers and help them find the right products for home improvement needs. You will answer questions, assist with locating merchandise, and ensure a smooth checkout experience.

This role offers a part-time schedule, friendly team environment, and opportunities to grow skills across departments like Appliances, Hardware, and Tools while supporting customers throughout their shopping journey.