Customer Service Pro - Home Improvement Retail

Lowe's Companies, Inc.; Knoxville (TN); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

Company-matching 401(k)

Employee Stock Purchase Program

Associate Discount (10%)

Track to the Trades program

Job summary

Lowe's is seeking a Customer Service Associate to welcome customers and help them find the right products and services for their home improvement needs. You will engage with customers throughout the day, assist with locating merchandise, and ensure Customer needs are met across various departments.

The role involves standing, occasional lifting, and opportunities to cross-train in multiple areas. A bilingual ability and basic computer skills are valued assets for this position.

Qualifications

• 6 months experience using a computer for inputting, accessing, modifying, or outputting information.
• 6 months experience using common retail technology, such as smartphones and tablets.
• Reading, writing, and performing basic arithmetic (addition and subtraction).
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Bi-lingual

Teamwork

Tools

Smartphones & tablets

Job description

Lowe's is seeking a Customer Service Associate to welcome customers and help them find the right products and services for their home improvement needs. You will engage with customers throughout the day, assist with locating merchandise, and ensure Customer needs are met across various departments.

The role involves standing, occasional lifting, and opportunities to cross-train in multiple areas. A bilingual ability and basic computer skills are valued assets for this position.