Customer Service Pro — Home Improvement Retail (Flexible Hours)

Lowe's Companies, Inc.; Midland (MI); On-site; USD 2,066,000 - 2,480,000; Part time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) company match

Associate Discount

Track to the Trades

Job summary

Lowe's in-store Customer Service Associate role offers hands-on interaction with customers to help them find products and resolve home improvement challenges. You will welcome customers, assist with locating merchandise, and ensure needs are met across departments.

The job may involve lifting up to 25 lbs and standing for extended periods, with opportunities for cross-training across departments. At Lowe's, employees access health benefits, tuition assistance, a company-matching 401(k), an

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Basic computer skills

Retail tech experience

Bilingual (preferred)

Tools

Smartphones/Tablets

Job description

Lowe's in-store Customer Service Associate role offers hands-on interaction with customers to help them find products and resolve home improvement challenges. You will welcome customers, assist with locating merchandise, and ensure needs are met across departments.

The job may involve lifting up to 25 lbs and standing for extended periods, with opportunities for cross-training across departments. At Lowe's, employees access health benefits, tuition assistance, a company-matching 401(k), an