Customer Service Pro — Home Improvement Retail

Lowe's Home Centers, LLC; Virginia Beach (VA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) match

Employee Stock Purchase Program

Associate discount

Track to the Trades

Job summary

Lowe's Virginia Beach is seeking a Customer Service Associate to welcome customers and help them find the right products and services for home improvement needs.

You will interact with customers throughout the day, help them locate merchandise, occasionally load products, and ensure customer needs are met. The role spans multiple departments with opportunities for growth and skill development.

Qualifications

• 6 months experience using a computer (inputting, accessing, modifying, or outputting information).
• 6 months experience using common retail technology (smartphones/tablets).
• Reading, writing, and basic arithmetic skills.
• Ability to stand/sit for long periods and perform job duties.
• Ability to lift up to 25 lbs unassisted or with help as needed.

Responsibilities

• Welcome customers to Lowe's, answer questions, and provide friendly service.
• Help customers locate and handle merchandise.
• Stock merchandise by identifying empty shelf spaces and replenishing supplies.
• Process orders and deliveries accurately to meet customer expectations.
• Cross-train in other store areas to support top-tier customer service.
• Prepare department merchandise based on customer needs (e.g., paint, piping, lumber, drywall).
• Guide customers through shopping or checkout.
• Complete other duties as assigned.

Skills

Computer usage (6 months)

Retail technology familiarity

Basic arithmetic

Prolonged standing/sitting

Lifting up to 25 lbs

Job description

Lowe's Virginia Beach is seeking a Customer Service Associate to welcome customers and help them find the right products and services for home improvement needs.

You will interact with customers throughout the day, help them locate merchandise, occasionally load products, and ensure customer needs are met. The role spans multiple departments with opportunities for growth and skill development.