Customer Service Pro — Home Improvement Retail (Flexible)

Lowe's; Wilmington (NC); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k) and ESPP

10% Associate Discount

Track to the Trades program

Job summary

Lowe’s in Wilmington, NC is seeking a Customer Service Associate to welcome customers and help them find the right products for home improvement needs. You will interact with customers, locate merchandise, and maintain organized, well-stocked departments.

This part-time role offers meaningful customer interaction, training opportunities, and access to Lowe’s benefits and discount programs as part of a supportive team environment.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Retail technology

Bilingual

Tools

Smartphones

Tablets

Job description

Lowe’s in Wilmington, NC is seeking a Customer Service Associate to welcome customers and help them find the right products for home improvement needs. You will interact with customers, locate merchandise, and maintain organized, well-stocked departments.

This part-time role offers meaningful customer interaction, training opportunities, and access to Lowe’s benefits and discount programs as part of a supportive team environment.