Customer Service Associate — Home Improvement

Lowe's Home Centers, LLC; Portsmouth (VA); On-site; USD 21,000 - 22,000; Part time

Benefits offered by this job

Health insurance

Tuition assistance

401(k) with company match

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe's is hiring a Customer Service Associate to welcome customers and assist with home improvement questions at our store in Portsmouth, VA. You will guide shoppers to the right products, answer questions, and help ensure a smooth checkout and delivery process.

You will work in a dynamic retail environment, interacting with diverse customers and collaborating with team members across departments to meet customer needs. Strong communication and a service‑oriented attitude are essential.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Computer experience

Retail tech familiarity

Basic math

Physical stamina

Lifting 25 lbs

Job description

Lowe's is hiring a Customer Service Associate to welcome customers and assist with home improvement questions at our store in Portsmouth, VA. You will guide shoppers to the right products, answer questions, and help ensure a smooth checkout and delivery process.

You will work in a dynamic retail environment, interacting with diverse customers and collaborating with team members across departments to meet customer needs. Strong communication and a service‑oriented attitude are essential.