Customer Service Pro - Home Improvement Retail

Lowe's Home Centers, LLC; Salisbury (NC); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Health insurance

Tuition assistance program

401(k) matching

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe’s Home Centers, LLC is seeking a Customer Service Associate to greet customers and help them find products and services for home improvement. You will engage with customers, answer questions, and assist with locating merchandise across various departments.

Daily responsibilities include stocking, processing orders, and ensuring customer needs are met. The role may require lifting and standing, with training across store areas to deliver top-notch service.

Qualifications

• Six months experience using a computer.
• Six months experience using common retail technology, such as smartphones and tablets.
• Reading, writing, and performing basic arithmetic.
• Able to perform duties that may require prolonged standing, sitting, and other activities.
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation.

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Customer service

Computer skills

Retail technology

Math basics

Physical stamina

Communication

Tools

Smartphones

Tablets

Job description

Lowe’s Home Centers, LLC is seeking a Customer Service Associate to greet customers and help them find products and services for home improvement. You will engage with customers, answer questions, and assist with locating merchandise across various departments.

Daily responsibilities include stocking, processing orders, and ensuring customer needs are met. The role may require lifting and standing, with training across store areas to deliver top-notch service.