Customer Service Pro – Home Improvement & Growth

Lowe's Companies, Inc.; Maryland; On-site; USD 47,279,000 - 49,285,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

401(k) with company match

Employee Stock Purchase Program

10% Associate Discount

Track to the Trades program

Job summary

Lowe’s is seeking a Customer Service Associate in the United States to help customers with product selection and home improvement needs. You will welcome customers, answer questions, locate merchandise, and ensure their needs are met throughout the shopping experience.

Roles vary by department with opportunities to learn and grow, while benefiting from health insurance options, tuition assistance, a 401(k) match, and a 10% associate discount.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service.
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Bi-lingual

Customer service

Retail technology

Computer proficiency

Education

Certification in trade-related to department

Tools

Smartphones/Tablets

Job description

Lowe’s is seeking a Customer Service Associate in the United States to help customers with product selection and home improvement needs. You will welcome customers, answer questions, locate merchandise, and ensure their needs are met throughout the shopping experience.

Roles vary by department with opportunities to learn and grow, while benefiting from health insurance options, tuition assistance, a 401(k) match, and a 10% associate discount.