Customer Service Pro — Home Improvement

Lowe's; Mansfield (OH); On-site; USD 18,000 - 23,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company 401(k) with match

Employee Stock Purchase Program

Associate Discount

Track to the Trades program

Job summary

Lowe's is seeking a Customer Service Associate to welcome customers and help them find the right products for home improvement needs. You will engage with customers throughout the day, assist with locating items, and ensure service standards are met.

Roles include varying duties by department, with potential to cross-train, and opportunities to participate in training programs. Flexible scheduling offered, with a focus on customer satisfaction and teamwork.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
• Preferred: 6 months of Retail and/or customer service experience
• Preferred: Bi-lingual skills
• Preferred: Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)

Responsibilities

• Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Basic computer use

Retail tech experience

Job description

Lowe's is seeking a Customer Service Associate to welcome customers and help them find the right products for home improvement needs. You will engage with customers throughout the day, assist with locating items, and ensure service standards are met.

Roles include varying duties by department, with potential to cross-train, and opportunities to participate in training programs. Flexible scheduling offered, with a focus on customer satisfaction and teamwork.