Customer Service Representative

Adecco US, Inc.; Grand Rapids (MI); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Shift: 8 am - 5 pm

Weekly paycheck

Pay: $21.73 per hour

Aspire Academy access

Job summary

Adecco US, Inc. is hiring for a Customer Service Representative in Grand Rapids, MI. This role offers the chance to build on your customer service skills while joining a supportive team culture at Adecco during the assignment with the client.

The position requires strong communication, ability to handle multiple priorities in a fast-paced environment, and proficiency with Microsoft Office. It includes a consistent Monday–Friday schedule with competitive hourly pay.

Qualifications

• 2 years experience in Customer Service Rep role.
• Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment with high attention to detail.
• Strong communication skills, verbal and written, required. Intermediate to advanced proficiency in Microsoft Office Suite.
• Strong organizational, time management skills.
• High School diploma or GED

Responsibilities

• Communicates with store managers, maintenance personnel, and other customer personnel as needed. Applies customer specific Rules of Engagement (ROEs) in order to process work orders, preparing quotes, and updating online systems based off specific parameters supplied by Service Managers and relationship holders.
• Ensures ROEs are understood, communicated, and executed by our fulfillment team (Area Service Managers, Project Administrators, Technicians, etc.)
• Coordinates and communicates fulfillment activities with respective Area Service Managers, Technicians, Strategic Account Managers, Service Sales Account Managers, and Project Administrators.
• Maintain customer records using Hussmann and customer based automated systems. Prepare service repair quotes per customer specific ROEs as needed. Reviews and approves service work orders per ROEs and internal standards in a collaborative effort with service managers and key relationship holders.
• Provides ETAs, fulfillment updates, and problem resolution to team and customers as needed. Monitor customer account details for non-payment and provide support to corporate credit department to resolve customer disputed/rejected invoices and past due receivables.

Skills

Customer service experience

MS Office proficiency

Strong communication

Education

High School diploma or GED

Tools

Hussmann system

Job description

Adecco is currently assisting a local Customer in their search for Customer Service Representative positions in Grand Rapids, MI. This is a great opportunity to further your existing skills as a Customer Service Representative , while learning new ones to assist you in your career. The best part is you would be joining a winning culture with Adecco while on assignment with our customer and have access to all our Adecco Perks!

Perks:

• Shift: 8 am - 5 pm
• Weekly paycheck
• Pay: $21.73 per hour
• Access to Adecco's Aspire Academy (https://www.adeccousa.com/about-adecco-staffing/adecco-programs-partnerships/aspire-academy/) with thousands of free upskilling courses

Responsibilities:

• Communicates with store managers, maintenance personnel, and other customer personnel as needed. Applies customer specific Rules of Engagement (ROEs) in order to process work orders, preparing quotes, and updating online systems based off specific parameters supplied by Service Managers and relationship holders.
• Ensures ROEs are understood, communicated, and executed by our fulfillment team (Area Service Managers, Project Administrators, Technicians, etc.)
• Coordinates and communicates fulfillment activities with respective Area Service Managers, Technicians, Strategic Account Managers, Service Sales Account Managers, and Project Administrators.
• Maintain customer records using Hussmann and customer based automated systems.Prepare service repair quotes per customer specific ROEs as needed. Reviews and approves service work orders per ROEs and internal standards in a collaborative effort with service managers and key relationship holders.
• Provides ETAs, fulfillment updates, and problem resolution to team and customers as needed.Monitor customer account details for non-payment and provide support to corporate credit department to resolve customer disputed/rejected invoices and past due receivables.

Requirements:

• 2 years experience in Customer Service Rep role
• Ability to successfully manage multiple, competing priorities/task in a fast-paced work environment with high attention to detail.
• Strong communication skills, verbal and written, required. Intermediate to advanced proficiency in Microsoft Office Suite.
• Strong organizational, time management skills.
• High School diploma or GED

Pay Details:

$21.73 per hour

Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.

Equal Opportunity Employer/Veterans/Disabled

Military connected talent encouraged to apply

To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.adecco.com/en-us/candidate-privacy

The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance

Massachusetts Candidates Only:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.