Customer Service Pro — Growth & Team Impact (Home Services)

A Plus Garage Doors; Murray (UT); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

Paid holidays

401(k) with match

Employee discounts

Job summary

Guild Garage Group LLC in West Valley City, UT is seeking a Customer Service Representative to support customers by phone, email, and chat and to ensure a smooth service process with technicians and staff.

The role emphasizes empathy, clear communication, and keeping detailed records. It offers an onsite environment, competitive hourly pay, and opportunities for advancement within a growing local company.

Qualifications

• 1+ year in a customer service role (home services or tech industry experience is a plus)
• Excellent communication and active listening skills
• Highly organized with strong time management and multitasking abilities
• Friendly, adaptable, and calm under pressure
• Familiarity with ServiceTitan is a bonus (but we’ll train the right person!)

Responsibilities

• Be the voice of A Plus—support customers by phone, email, and chat, creating exceptional service experiences that make a lasting impression.
• Deliver top-notch service with empathy, professionalism, and a positive attitude.
• Handle a high volume of calls with confidence and efficiency.
• Communicate across multiple channels to resolve issues and provide timely updates.
• Research solutions and respond to customer needs with helpful, accurate information.
• Keep detailed and organized records of customer interactions.
• Spot opportunities to recommend services that add value for our customers.
• Work closely with technicians and office staff to ensure a smooth service process.
• Learn our products and services so you can be the go-to resource for customers.

Skills

Communication

Active listening

Customer focus

Multitasking

Calm under pressure

Problem solving

Team player

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Guild Garage Group LLC in West Valley City, UT is seeking a Customer Service Representative to support customers by phone, email, and chat and to ensure a smooth service process with technicians and staff.

The role emphasizes empathy, clear communication, and keeping detailed records. It offers an onsite environment, competitive hourly pay, and opportunities for advancement within a growing local company.