Customer Service Pro — Growth, Training & Rewards

Guild-Garage-Group; Pelham (AL); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Paid time off

Paid holidays

401(k) with company match

Employee discounts

Job summary

Guild Garage Group LLC in Pelham, AL is seeking a Customer Service Representative to be the first point of contact for customers via phone, email, and chat. You will deliver professional, empathetic service and coordinate with technicians for seamless home services delivery.

The role requires strong communication, 1+ year of experience, and willingness to work a Saturday rotation. Pay is hourly with paid training and growth opportunities in a supportive team environment.

Qualifications

• 1+ year of customer service experience (home services a plus).
• Strong communication and active listening skills.
• Organized with excellent time management and multitasking abilities.
• Friendly, calm under pressure, and a team player.
• Familiarity with ServiceTitan is a plus—training provided.

Responsibilities

• As the voice of Guild Garage Group, be the first point of contact for customers across phone, email, and chat.
• Provide professional, empathetic customer service with a positive attitude.
• Handle a high volume of calls efficiently.
• Coordinate with technicians and internal teams for seamless service delivery.
• Document interactions and maintain up-to-date records.
• Research and propose solutions that fit customer needs.

Skills

Customer service experience

Communication

Time management

Multitasking

Team player

ServiceTitan

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Guild Garage Group LLC in Pelham, AL is seeking a Customer Service Representative to be the first point of contact for customers via phone, email, and chat. You will deliver professional, empathetic service and coordinate with technicians for seamless home services delivery.

The role requires strong communication, 1+ year of experience, and willingness to work a Saturday rotation. Pay is hourly with paid training and growth opportunities in a supportive team environment.