Customer Service Pro - Glass Facility | Growth & PTO

Oldcastle BuildingEnvelope; Town of Weston (WI); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Industry competitive benefits

Paid time off and holidays

Bonuses and annual raises potential

Training and development

Job summary

Oldcastle BuildingEnvelope in Schofield, WI is seeking a Customer Service Representative 1 to support clients through accurate quotes, orders, and timely communication with the Customer Service Manager.

This role rewards attention to detail, reliability, and problem-solving, with a team dedicated to safe, efficient work and excellent service. If you value teamwork and growth, join our industry-leading glass and building products company.

Qualifications

• Must be at least 18 years of age.
• 1–2 years of prior customer service experience.
• Computer experience and accuracy in numeric input.
• Strong organizational and listening skills.
• Ability to read, understand, and communicate.
• Ability to work independently and prioritize deadlines; overtime when required.

Responsibilities

• Maintain knowledge of clients, products and services.
• Document customer interactions and transactions.
• Accurately process phoned, faxed and emailed quotes and orders.
• Data entry of orders for production.
• Answer the phone in 3 rings or less and direct callers to appropriate departments.
• Aid co-workers as needed.
• Communicate with customers to determine delivery date and time.

Skills

Customer service

Attention to detail

Data entry

Communication

Tools

CRM software

Job description

Oldcastle BuildingEnvelope in Schofield, WI is seeking a Customer Service Representative 1 to support clients through accurate quotes, orders, and timely communication with the Customer Service Manager.

This role rewards attention to detail, reliability, and problem-solving, with a team dedicated to safe, efficient work and excellent service. If you value teamwork and growth, join our industry-leading glass and building products company.