Customer Care & Payments Specialist

Menehune Water Company Inc; Aiea (HI); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) with company matching

Medical, dental, vision and drug ins.

Paid sick leave and vacation

Employee discounts on Menehune Water

Job summary

Menehune Water Company Inc. is seeking a Customer Service Representative in Aiea, HI. You will support customers by phone and email, handle orders and payments, and provide general service support to maintain satisfaction.

The role requires a high school diploma, strong communication skills, and the ability to work well both in a team and independently. Overtime and weekend work may be required; benefits include health coverage and 401(k).

Qualifications

• High school diploma or equivalent.
• Excellent interpersonal and communication skills.
• Strong problem-solving abilities.
• Ability to work effectively in a team and independently.
• Prior customer service experience preferred.
• Proficiency in basic computer applications, including Word, Excel, and Outlook.

Responsibilities

• Receive orders for service and payments.
• Process customer payments and assist with credit card payments.
• Answer telephone inquiries and promote company products/services.
• Respond to customer service emails and requests from managers.
• Document and elevate customer trouble reports.
• Maintain knowledge of company products and services.

Skills

Interpersonal skills

Problem solving

Teamwork & independence

Customer service experience

Computer literacy

Education

High school diploma

Tools

Word

Excel

Outlook

Job description

Menehune Water Company Inc. is seeking a Customer Service Representative in Aiea, HI. You will support customers by phone and email, handle orders and payments, and provide general service support to maintain satisfaction.

The role requires a high school diploma, strong communication skills, and the ability to work well both in a team and independently. Overtime and weekend work may be required; benefits include health coverage and 401(k).