Customer Service Representative

Express Employment Professionals - Cincinnati East; Aiea (HI); On-site; USD 25,000 - 32,000; Full time

Benefits offered by this job

Holiday Pay

Medical Benefits

401(k)

Safety Incentives

Referral Bonuses

Training and Development Opportunities

Weekly Paychecks

Job summary

Express Employment Professionals in Aiea, Hawaii is seeking a Customer Service Representative for a full-time role. The ideal candidate enjoys helping customers, can manage administrative tasks, and supports a fast-paced operation.

You will handle calls, update records, resolve billing or service discrepancies, coordinate with drivers, and process orders. We offer holiday pay, medical benefits, 401(k), weekly paychecks, and opportunities for training and development.

Qualifications

• 1-2 years of recent customer service experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Word and Excel.
• Experience with ERP or customer management systems is a plus.
• Ability to multitask and prioritize competing deadlines.
• Strong attention to detail and organizational skills.
• Positive attitude and strong team-player mentality.

Responsibilities

• Answer incoming customer calls and provide exceptional service.
• Maintain and update customer account information and databases.
• Research customer accounts and resolve billing or service discrepancies.
• Communicate with drivers and internal teams regarding routes and schedules.
• Create customer orders and process related paperwork.
• Perform accurate data entry and maintain detailed records.
• Assist with administrative projects and departmental support as needed.
• Respond to customer inquiries in a timely and professional manner.

Skills

Customer service

Communication

Multitasking

Attention to detail

Teamwork

Tools

Microsoft Word

Microsoft Excel

ERP systems

Job description

Customer Service Representative

Pay: Starting at $18/hr
Location: Aiea, Hawaii
Schedule: Full-Time

Express Employment Professionals is seeking Customer Service Representatives for a full-time opportunity with a well-established local service company in Aiea. This role is ideal for someone who enjoys helping customers, solving problems, managing administrative tasks, and supporting a fast-paced operation.

The Customer Service Representative will serve as a primary point of contact for customers while supporting daily office operations. The ideal candidate will be professional, detail-oriented, and comfortable handling a variety of customer service and administrative responsibilities.

Key Responsibilities

• Answer incoming customer calls and provide exceptional service
• Maintain and update customer account information and databases
• Research customer accounts and resolve billing or service discrepancies
• Communicate with drivers and internal teams regarding routes and schedules
• Create customer orders and process related paperwork
• Perform accurate data entry and maintain detailed records
• Assist with administrative projects and departmental support as needed
• Respond to customer inquiries in a timely and professional manner

What We Are Looking For

• 1-2 years of recent customer service experience
• Strong verbal and written communication skills
• Proficiency with Microsoft Word and Excel
• Experience with ERP or customer management systems is a plus
• Ability to multitask and prioritize competing deadlines
• Strong attention to detail and organizational skills
• Positive attitude and strong team-player mentality

Benefits

• Holiday Pay
• Medical Benefits
• 401(k)
• Safety Incentives
• Referral Bonuses
• Training and Development Opportunities
• Weekly Paychecks

About Express Employment Professionals

Express Employment Professionals is one of the leading staffing companies in the United States and Canada. We help job seekers find full-time, temporary, and evaluation-to-hire positions while connecting businesses with qualified talent. There is never a fee for applicants, and eligible associates may enjoy benefits including medical coverage, holiday pay, referral bonuses, and more.
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