Customer Service Representative

Caliber Collision; Frisco (TX); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

Weekly pay with overtime eligibility

Paid vacation and holidays

Career growth opportunities

Job summary

Caliber Collision in Frisco, TX seeks a Customer Service Representative to greet customers and deliver exceptional service while coordinating center workloads and rental car partnerships. The role emphasizes accuracy in handling authorizations, billing, and load-level processes within a fast-paced collision repair environment.

Ideal candidates will have 1+ year of customer-facing experience and strong communication skills, with proficiency in Microsoft Office and a collaborative mindset to

Qualifications

• 1+ year of experience in a customer-facing environment.
• Effective verbal and written communication skills.
• Ability to navigate multiple software systems (Microsoft Office).
• Ability to manage competing priorities in a fast-paced environment.
• Friendly, personable customer service and teamwork.

Responsibilities

• Greet customers and provide extraordinary customer service to internal and external customers.
• Monitor work volume at the center and request load level adjustments when needed.
• Coordinate Rental Car/Tow with partners to provide one-stop service.
• Maintain knowledge of insurance partner requirements for authorizations and billing.

Skills

Verbal and written communication

Software proficiency

Prioritization under pressure

Customer service

Team collaboration

Tools

Microsoft Office

Job description

## Customer Service RepresentativeApply: Frisco, TX: Full time: Posted Today: R0224715**Service Center**Frisco - Downtown**JOB SUMMARY** **Caliber Collision** has an immediate job opening for a **Customer Service Representative** to perform all-purpose duties, which may include, but not limited to greeting and providing extraordinary customer service to internal and external customers, monitoring work volume scheduled for the center and recommend load level requests when necessary, coordinating Rental Car/Tow companies to provide one-stop service to all customers while maintaining a broad knowledge base of insurance partner requirements regarding authorizations, billing and load level processes. **BENEFITS OF JOINING CALIBER*** **Benefits from day one:** Immediately eligible for medical, dental and vision* **Industry Comparable Pay** – Paid weekly and eligible for overtime* **Paid Vacation & Holidays** – Begin accruing day 1* **Career growth opportunities** – We promote from within!* **A career for life -** You’ll gain hands-on experience within a production shop **REQUIREMENTS*** 1+ years of experience within a customer facing environment **ABILITIES/SKILLS/KNOWLEDGE*** Effective verbal and written communication skills* Ability to navigate multiple software systems, i.e., Microsoft Office Suite* Work through competing priorities and adapt easily to a fast-paced environment* Ability to provide personable, friendly customer service to internal and external customers* Ability to work in a collaborative environment **Caliber** has grown beyond 1700 centers nationwide and features a full range of automotive services, including **Caliber Collision**, one of the nation’s largest auto collision repair provider across 41 states; **Caliber Auto Glass** for glass repair and replacement, **Protech Automotive Services** for mobile diagnostic scanning and calibration, powered by hands-on experts and **Caliber Fleet Services** for all services, which includes collision repair and full-service auto care - offering you a holistic solution to fleet care. With the Purpose of Restoring the Rhythm of Your Life, Caliber’s more than 30,000 teammates are committed to getting customers back on the road safely — and back to the rhythm of their lives — every day. By joining **Caliber**, you can help us Restore the Rhythm of our Customers Lives. We see the potential in every member of our team and look for every opportunity to advance their careers. We believe in consistent career training on leadership skills and new technologies to make sure every teammate has an opportunity to achieve their career goals. Caliber is an Equal Opportunity Employer **Caliber uses E-Verify to confirm the identity and employment eligibility of all new hires.****Must be eligible to work in the U.S. with no restrictions.**