Critical-Response Service Coordinator

Bearcom; Redondo Beach (CA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Insurance

Company-Paid Life Insurance

Short/Long-Term Disability Insurance

Paid Holidays

Generous Paid Time Off

Matching 401k Plan

Tuition Reimbursement

Extensive on-the-job training

Job summary

BearCom is seeking a Service Coordinator to handle emergency and non-emergency calls, schedule resources, and maintain detailed logs. The role emphasizes strong communication, data entry speed, and organizational skills in a fast-paced environment.

The ideal candidate will be proficient with Excel, Word, and Outlook, able to work under pressure, and provide reliable customer service while following established procedures. Bilingual Spanish is a plus.

Qualifications

• 2 years of proven relevant experience.
• Typing speed 35 wpm or better.
• Proficient in English (oral and written).
• Bilingual in Spanish is a plus.

Responsibilities

• Receive emergency and non-emergency calls and record all significant information.
• Address problems and requests by transmitting information to appropriate resource or provide a solution.
• Receive and schedule resources for trouble calls and for service projects.
• Use radio, phone or computer to send crews to appropriate locations.
• Enter data in computer system and maintain logs and records of calls and activities.

Skills

Data entry

Customer service

English proficiency

Organizational skills

Communication

Bilingual Spanish

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

BearCom is seeking a Service Coordinator to handle emergency and non-emergency calls, schedule resources, and maintain detailed logs. The role emphasizes strong communication, data entry speed, and organizational skills in a fast-paced environment.

The ideal candidate will be proficient with Excel, Word, and Outlook, able to work under pressure, and provide reliable customer service while following established procedures. Bilingual Spanish is a plus.