Auto Glass Customer Service & Scheduling Pro

Glass America, Inc.; Chattanooga (TN); Híbrido; USD 32.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

80 hours PTO per year

80 hours parental leave

6 paid holidays per year

Medical, Prescription Drug, Dental & V

Vision Insurance

Descripción de la vacante

Glass America is seeking a Customer Service Representative to support daily shop operations by assisting customers, scheduling appointments, coordinating with Auto Glass Technicians, and maintaining accurate customer and sales records. This role is ideal for an organized, dependable, and technology‑comfortable individual who thrives in a fast-paced, customer-facing environment.

The position emphasizes using our software to log conversations, enter sales information, provide quotes, and help the

Formación

• 1–3 years of customer-facing experience in retail, auto service, call center, or similar.
• Ability to manage multiple priorities in a fast-moving environment.
• Experience using dashboards, performance tools, and CRM systems.

Responsabilidades

• Professionally handle customer interactions and general inquiries, in person or over the phone.
• Schedule customer appointments with urgency and accuracy.
• Coordinate with Auto Glass Technicians and maintain communication in the field.

Conocimientos

Multitasking

Communication

CRM software

Data entry

Educación

High School Diploma or GED

Herramientas

CRM software

Dashboards

Descripción del empleo

Glass America is seeking a Customer Service Representative to support daily shop operations by assisting customers, scheduling appointments, coordinating with Auto Glass Technicians, and maintaining accurate customer and sales records. This role is ideal for an organized, dependable, and technology‑comfortable individual who thrives in a fast-paced, customer-facing environment.

The position emphasizes using our software to log conversations, enter sales information, provide quotes, and help the