Customer Service Representative - Part Time - 2nd Shift at XPO Logistics Tampa, FL

XPO Logistics; Tampa (FL); On-site; USD 24,389 - 34,736; Full time

Benefits offered by this job

Extended health benefits

Pension plan

Life insurance

Disability coverage

Job summary

XPO Logistics in Tampa, Florida is seeking a Customer Service Representative to handle billing, assist customer inquiries, and perform general clerical duties. Candidates should have at least 2 years of customer service experience and effective communication skills, with a strong background in Microsoft Office preferred. The position offers starting pay at $21.46, along with extended health benefits, a pension plan, and a dynamic work atmosphere with growth opportunities. Join a top ten global provider of transportation services.

Qualifications

• 2 years of customer service experience required.
• Available to work various shifts including nights and weekends.
• Transportation experience preferred.

Responsibilities

• Bill shipments according to tariffs and pricing agreements.
• Resolve documentation errors and assist customers with inquiries.
• Perform general clerical duties including data entry and billing.

Skills

Customer service experience

Strong computer skills

Typing skills

Experience with Microsoft Office

Excellent verbal communication skills

Excellent written communication skills

Job description

What you’ll need to succeed as a Customer Service Representative at XPO

Minimum qualifications:

• 2 years of customer service experience
• Strong computer, typing and 10-key skills
• Experience with Microsoft Office
• Available to work a variety of shifts, including days, evenings, nights and weekends

Preferred qualifications:

• Transportation experience
• Excellent verbal and written communication skills

About the Customer Service Representative job

Pay, benefits and more:

• Pay starts at $21.46
• Extended health benefits (medical, dental and vision)
• Pension plan
• Life insurance
• Disability coverage

What you’ll do on a typical day:

• Bill shipments according to applicable tariffs and pricing agreements
• Recognize and resolve documentation errors
• Assist customers with inquiries, including tracing shipments, rate quotes, tariff discrepancies and billing and invoicing questions
• Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing
• Process over, short and damaged freight and related documentation for customer resolution

Customer Service Representatives are required to:

• Walk and/or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

About XPO

XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

Review XPO's candidate privacy statement here.