Customer Service Representative - State Farm Agent Team Member

Askyoursfagent; Austin (TX); On-site; USD 40,000 - 50,000; Full time

Benefits offered by this job

Health insurance

Advancement opportunities

Paid time off

Training & development

401(k)

Performance bonus

Competitive salary

Flexible schedule

Job summary

Aspen Kralich - State Farm Agent in Austin, TX is seeking a Customer Service Representative to join a local agency. You will answer inquiries, assist with policy changes, and process claims while delivering friendly, accurate service to clients.

This role emphasizes customer focus, multitasking, and teamwork with other agency staff. Previous customer service experience is preferred and there is potential for internal growth.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Skills

Communication

Interpersonal skills

Detail-oriented

Multitasking

Customer service

Job description

Customer Service Representative - State Farm Agent Team Member

Full Time in Austin, TX

Benefits

• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development
• 401(k)
• Bonus based on performance
• Competitive salary
• Flexible schedule

Role Description

As a Customer Service Representative - State Farm Agent Team Member with Aspen Kralich - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. You will enhance your career while resolving customer inquiries, coordinating with other agency team members, and anticipating the needs of the community members you support. This role requires customer-focused and empathetic team members. There is potential for internal growth, especially for driven and sales-minded candidates.

Responsibilities

• Answer customer inquiries and provide policy information.
• Assist customers with policy changes and updates.
• Process insurance claims and follow up with customers.
• Maintain accurate records of customer interactions.

Qualifications

• Communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.

Compensation $40,000.00 - $50,000.00 per year

State Farm agents are independent contractors who hire their own employees. State Farm agents/employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.