Customer Service Pro - Finance & Growth Path

CCF Family of Brands; Wichita (KS); Hybrid; USD 36,000 - 43,000; Full time

Benefits offered by this job

On-the-job training

Education reimbursement

Health insurance options

401(k) retirement plan

Life and AD&D Insurance

Discount marketplace access

Paid time off

Job summary

Speedy Cash in Wichita, KS is seeking a Customer Service Representative to help customers access financial solutions and provide exceptional in-store experiences. You will process transactions with accuracy, build relationships, and participate in training to grow within the company.

The role requires strong communication, data entry accuracy, and the ability to work a full-time, in-person schedule including weekends.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required.
• Ability to meet the physical demands of this position, including standing 90% of the time and lifting up to 25 pounds.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information in the POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments.
• Maintain store appearance and cleanliness; support opening/closing procedures and vault/cash drawer as needed.
• Uphold compliance with company policies and laws; participate in ongoing training.
• Work full-time with in-person attendance, including weekends (minimum 40 hours/week).

Skills

Communication skills

Data entry

POS system

Microsoft Office

Customer service

18+ age requirement

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Speedy Cash in Wichita, KS is seeking a Customer Service Representative to help customers access financial solutions and provide exceptional in-store experiences. You will process transactions with accuracy, build relationships, and participate in training to grow within the company.

The role requires strong communication, data entry accuracy, and the ability to work a full-time, in-person schedule including weekends.