Customer Service Pro — Fast-Track Finance Team

CCF Family of Brands; Nashville (TN); On-site; USD 41,328,000 - 49,594,000; Full time

Benefits offered by this job

Paid training program

Learning management system access

Cross-brand training across 11 brands

Key Holder leadership program

Performance-based advancement

Educational reimbursement

Medical insurance options with telemed

401(k) with company match

Life and AD&D insurance

Voluntary benefits package

Employee Assistance Program (EAP)

Discount marketplace access

Paid time off (12 days first year)

Job summary

TitleMax in Nashville, TN is hiring a Customer Service Representative. This entry-level role emphasizes building customer relationships, processing transactions, and offering tailored financial services.

The position requires in‑person-only work, full-time hours, and weekends, with comprehensive training and growth opportunities across the brand portfolio. You’ll work in a fast-paced environment, handle cash and POS interactions, and participate in community events.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.
• The ability to meet the physical demands of this position, including standing for long periods, lifting up to 25 pounds.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Maintain in-store appearance and assist with events.

Skills

Customer service

Data entry

Cash handling

Communication

Bilingual (English/Spanish)

Education

High school diploma

Tools

POS system

Microsoft Office

Job description

TitleMax in Nashville, TN is hiring a Customer Service Representative. This entry-level role emphasizes building customer relationships, processing transactions, and offering tailored financial services.

The position requires in‑person-only work, full-time hours, and weekends, with comprehensive training and growth opportunities across the brand portfolio. You’ll work in a fast-paced environment, handle cash and POS interactions, and participate in community events.