Bilingual Customer Service Pro — Fast-Growth CSR

CCF Family of Brands; Smyrna (TN); Hybrid; USD 18,000 - 23,000; Full time

Benefits offered by this job

On-the-job training and new hire 201

Learning management system access

Cross-brand training across brands

Key Holder program

Performance-based advancement

Educational reimbursement

Medical insurance options

401(k) and company match

Life and AD&D insurance

Voluntary benefits

Employee Assistance Program

Discount marketplace

Paid time off (12 days first year)

Casual dress code

Job summary

Speedy Cash in Smyrna, TN is hiring a Customer Service Representative to help customers access financial solutions and process transactions in-store, building connections with a diverse customer base in a high-performance environment.

This entry-level role includes hands-on training, coaching, and development as we invest in your long-term success, with opportunities to move across our eleven brands nationwide.

Qualifications

• A high school diploma or equivalent.
• Bilingual (English/Spanish) is required.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Must be at least 18 years of age (19 in Alabama).
• Background check required.
• Ability to meet the physical demands of this position (standing up to 90%, move up to 25 lbs).

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing appointments.
• Attend in-store events and assist with store operations as needed.
• Maintain store appearance and cleanliness to enhance customer experience.
• Uphold company security and cash-handling procedures.

Skills

Bilingual EN/ES

Communication skills

Data entry

POS system

Microsoft Office

Phone etiquette

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Speedy Cash in Smyrna, TN is hiring a Customer Service Representative to help customers access financial solutions and process transactions in-store, building connections with a diverse customer base in a high-performance environment.

This entry-level role includes hands-on training, coaching, and development as we invest in your long-term success, with opportunities to move across our eleven brands nationwide.