Customer Service Pro - Dispatch & Scheduling

Precisiondoorkc; New Jersey; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Life insurance

401k plan

Paid time off

Bonus opportunities

Paid training

Company events

Job summary

Precision Overhead Garage Door Service in New Jersey is seeking a Full-time Customer Service Representative to be the voice of our brand, handling inquiries, scheduling, and coordinating with technicians. You will interact with customers by phone or electronically and maintain records of interactions.

The role requires strong phone/email skills and a willingness to learn Service Titan and other tools; bilingual English/Spanish is a plus.

Qualifications

• High school diploma or equivalent.
• 0–3 years in a high-volume customer service role.
• Proficient with e-mail and Microsoft Office; tablet use a plus.
• Bilingual English and Spanish a plus.

Responsibilities

• Interact with customers by phone or electronically.
• Respond to inquiries and resolve issues.
• Dispatch technicians and schedule estimates.
• Maintain records of interactions and transactions.
• Coordinate with internal departments.

Skills

Bilingual English/Spanish

Phone skills

Customer service

MS Office / Email

Education

High school diploma or equivalent

Tools

Service Titan

Trello

SendHub

Google Mail

Dialpad

Job description

Precision Overhead Garage Door Service in New Jersey is seeking a Full-time Customer Service Representative to be the voice of our brand, handling inquiries, scheduling, and coordinating with technicians. You will interact with customers by phone or electronically and maintain records of interactions.

The role requires strong phone/email skills and a willingness to learn Service Titan and other tools; bilingual English/Spanish is a plus.