Customer Experience Specialist (Bilingual) - Paid Training

Precisiondoorkc; New Jersey; On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental and vision coverage

Life insurance

401k plan

Paid time off

Paid training

Company events

Breakfast and snacks

Growth opportunities

Job summary

Precision Overhead Garage Door Service in Northern NJ is seeking a Full-time Customer Service Representative to be the voice of the brand. You will handle inquiries by phone or email, dispatch technicians, schedule estimates, and maintain customer records using Service Titan, Trello, SendHub, Google Mail, and Dialpad.

The role offers comprehensive benefits, PTO, paid training, and growth opportunities. Bilingual English/Spanish is a plus, high school diploma required, weekend availability after

Qualifications

• Experience in high-volume customer service is preferred.
• Strong communication and listening skills required.
• Proficiency with email and Microsoft applications; tablet use a plus.

Responsibilities

• Interact with customers by phone or electronically to address inquiries and requests.
• Dispatch Technicians and schedule door estimates.
• Maintain records of customer interactions and transactions.
• Coordinate with internal departments to resolve issues.
• Demonstrate product knowledge and problem solving.

Skills

Customer service

Communication

Attention to detail

Phone skills

Record keeping

Team coordination

Dispatch coordination

Cross-training

Multitasking

Education

High school diploma or equivalent

Some college education

Tools

Service Titan

Trello

SendHub

Google Mail

Dialpad

Job description

Precision Overhead Garage Door Service in Northern NJ is seeking a Full-time Customer Service Representative to be the voice of the brand. You will handle inquiries by phone or email, dispatch technicians, schedule estimates, and maintain customer records using Service Titan, Trello, SendHub, Google Mail, and Dialpad.

The role offers comprehensive benefits, PTO, paid training, and growth opportunities. Bilingual English/Spanish is a plus, high school diploma required, weekend availability after