Customer Service Pro – Day Shift with Great Benefits

PeopleReady; Florida; On-site; USD 30,000 - 43,000; Full time

Job summary

PeopleReady of Plant City, FL is now hiring Customer Service Representatives! You will provide professional service by phone, email, and in person, handling orders, inquiries, and product information.

The role requires at least 2 years in customer service, strong communication, and multitasking abilities. Bilingual Spanish is preferred. Shift is 1st Shift (Day) with a competitive hourly pay rate of $26.44.

Qualifications

• 18 years of age or older.
• High school diploma required; 2-year associate degree preferred.
• Minimum 2 years' experience in customer service.
• Strong attention to detail.
• Time management skills.
• Proficiency with MS Office and Adobe Products.
• Bilingual in Spanish preferred.
• Experience in supporting sales and managing customer orders.
• Background check and drug test required.

Responsibilities

• Provide professional customer service by phone, email, and in person to customers regarding products, orders, pricing, and general inquiries.
• Process customer orders accurately and ensure timely entry into company systems.
• Coordinate with the warehouse, production, and shipping departments to track orders and provide status updates.
• Resolve customer concerns, complaints, and product-related issues in a timely and professional manner.
• Prepare quotes, invoices, and other customer documentation as needed.
• Maintain accurate customer records and update account information in company databases.
• Assist customers with product selection and direct technical inquiries to the appropriate department.
• Monitor order fulfillment and communicate any delays or changes to customers.
• Support sales representatives by providing administrative and customer account assistance.
• Follow up with customers to ensure satisfaction and maintain strong business relationships.
• Manage incoming emails and phone calls while responding promptly to customer requests.
• Maintain knowledge of company products, policies, and procedures to provide accurate information.
• Assist with data entry, filing, and other administrative duties as assigned.
• Collaborate with internal teams to ensure efficient customer service and operational support.
• Adhere to company safety, quality, and customer service standard.

Skills

Customer service

Communication

Multitasking

MS Office

Education

Highschool diploma

Associate degree

Tools

Adobe Products

Job description

PeopleReady of Plant City, FL is now hiring Customer Service Representatives! You will provide professional service by phone, email, and in person, handling orders, inquiries, and product information.

The role requires at least 2 years in customer service, strong communication, and multitasking abilities. Bilingual Spanish is preferred. Shift is 1st Shift (Day) with a competitive hourly pay rate of $26.44.