Customer Service Representative

PeopleReady; Florida; On-site; USD 30,000 - 43,000; Full time

Job summary

PeopleReady of Plant City, FL is now hiring Customer Service Representatives! You will provide professional service by phone, email, and in person, handling orders, inquiries, and product information.

The role requires at least 2 years in customer service, strong communication, and multitasking abilities. Bilingual Spanish is preferred. Shift is 1st Shift (Day) with a competitive hourly pay rate of $26.44.

Qualifications

• 18 years of age or older.
• High school diploma required; 2-year associate degree preferred.
• Minimum 2 years' experience in customer service.
• Strong attention to detail.
• Time management skills.
• Proficiency with MS Office and Adobe Products.
• Bilingual in Spanish preferred.
• Experience in supporting sales and managing customer orders.
• Background check and drug test required.

Responsibilities

• Provide professional customer service by phone, email, and in person to customers regarding products, orders, pricing, and general inquiries.
• Process customer orders accurately and ensure timely entry into company systems.
• Coordinate with the warehouse, production, and shipping departments to track orders and provide status updates.
• Resolve customer concerns, complaints, and product-related issues in a timely and professional manner.
• Prepare quotes, invoices, and other customer documentation as needed.
• Maintain accurate customer records and update account information in company databases.
• Assist customers with product selection and direct technical inquiries to the appropriate department.
• Monitor order fulfillment and communicate any delays or changes to customers.
• Support sales representatives by providing administrative and customer account assistance.
• Follow up with customers to ensure satisfaction and maintain strong business relationships.
• Manage incoming emails and phone calls while responding promptly to customer requests.
• Maintain knowledge of company products, policies, and procedures to provide accurate information.
• Assist with data entry, filing, and other administrative duties as assigned.
• Collaborate with internal teams to ensure efficient customer service and operational support.
• Adhere to company safety, quality, and customer service standard.

Skills

Customer service

Communication

Multitasking

MS Office

Education

Highschool diploma

Associate degree

Tools

Adobe Products

Job description

Customer Service Representative:

PeopleReady of Plant City, FL is now hiring Customer Service Representatives!

As a PeopleReady associate you'll benefit from:

• Connections and experience with some of the top companies in your area
• Great benefit package options
• Get matched to jobs quickly.
• Competitive pay and steady schedule
• The ability to see your schedule and track your hours right from our easy-to-use app, JobStack!

Pay Rate:

The pay rate for this job is $26.44 - $26.44 / hour*

What you'll be doing as a Customer Service Representative:

• Provide professional customer service by phone, email, and in person to customers regarding products, orders, pricing, and general inquiries
• Process customer orders accurately and ensure timely entry into company systems.
• Coordinate with the warehouse, production, and shipping departments to track orders and provide status updates.
• Resolve customer concerns, complaints, and product-related issues in a timely and professional manner.
• Prepare quotes, invoices, and other customer documentation as needed.
• Maintain accurate customer records and update account information in company databases.
• Assist customers with product selection and direct technical inquiries to the appropriate department.
• Monitor order fulfillment and communicate any delays or changes to customers.
• Support sales representatives by providing administrative and customer account assistance.
• Follow up with customers to ensure satisfaction and maintain strong business relationships.
• Manage incoming emails and phone calls while responding promptly to customer requests.
• Maintain knowledge of company products, policies, and procedures to provide accurate information.
• Assist with data entry, filing, and other administrative duties as assigned.
• Collaborate with internal teams to ensure efficient customer service and operational support.
• Adhere to company safety, quality, and customer service standard

Available Shifts:

Shift Timings: 1st Shift (Day)

Job Requirements:

• Applicants must be at least 18 years of age to be considered for employment with PeopleReady
• Highschool diploma required; 2-year associate degree preferred
• Minimum 2 years' experience in customer service
• Strong attention to detail
• Time management skills
• Ability to handle multiple projects
• Strong written and verbal communication skills
• Proficiency with MS office and Adobe Products
• Bilingual in Spanish preferred
• Experience in supporting sales and managing customer orders
• Background check and drug test required

Ready to take control of the way you work?

*Hourly pay rates are a good-faith estimate based on factors such as relevant skills, experience, education, training, geographic location and other considerations permitted by law. An employee's pay history will not be a contributing factor where prohibited by local law. Applications are accepted on an ongoing basis unless a deadline is otherwise stated.

Employees and their eligible dependents are offered Medical/Dental/Vision insurance and short-term disability. More details about our benefits can be found by copying and pasting this URL into your browser: https://flimp.live/TrueBlueAssociates .

PeopleReady considers all applicants for employment regardless of background, in compliance with applicable laws regarding fair hiring practices. PeopleReady is an equal opportunity employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristics protected by law. We consider qualified applicants with arrest and conviction records in accordance with applicable law.

TrueBlue, Inc. and its brands welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require disability-related accommodation during the recruitment process, please contact your Recruiter or Employee Relations at [e-mail] or 1.800.610.8920. TrueBlue, Inc. and its brands will consult with all applicants who request disability-related accommodation during the recruitment process to ensure that the accommodation provided takes into account the applicant's individual accessibility needs.

PeopleReady is an equal opportunity employer, and we value diversity. We do not discriminate based on race, religious affiliation, color, national origin, gender, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other basis protected by law. We will get to know you and connect you with jobs that match your skills, experience and preferences. We work hard every single day to find jobs so each employee has opportunity and variety in their work.