Customer Service Pro - Day 1 Benefits & Growth

Target Specialty Products; Sacramento (CA); On-site; USD 23,000 - 41,000; Full time

Benefits offered by this job

Health benefits

Tuition reimbursement

401(k) retirement plan

Vacation days & sick days

Day-1 benefits for FT colleagues

Job summary

Target Specialty Products seeks a proactive Customer Service Representative in Sacramento to support customers, process orders, manage backorders, and coordinate with RDCs and the CS Manager. The role emphasizes accuracy, timely order processing, and clear communication across departments.

The ideal candidate will have 1–2 years of hands-on customer service experience, strong listening and communication skills, and proficiency with Google Suite in a fast-paced environment.

Qualifications

• 1-2 years of hands-on customer support experience.
• Ability to communicate effectively at all levels within the organization.
• Have excellent listening and communication skills.
• Analytical skills and attention to detail.
• Strong knowledge of office applications including Google Suite.
• Ability to multitask and remain calm while working under pressure in a fast paced environment.
• Self-manage daily tasks and workload.
• Show a high level of personal organizational skills.

Responsibilities

• Answer Customer Calls and provide appropriate assistance.
• Assist RDCs with customer service questions and returns.
• Assist Customer Service Manager with special projects.
• Input Orders through System.
• Input Drop shipments through System.
• Identify backorders and assist with immediate fulfilment.
• RUP, input all required licence information for customers seeking restricted items.
• Complete Sales Return orders within 48hrs.
• Report product shortages as indicated in the system to the proper warehouses.
• Provide all customers, Order confirmations and tracking details.
• Backorder delivery status
• Status of order
• Status of purchases for material requirements if applicable for Backorder
• AR status, copies of Invoices
• Engage in continued education opportunities regarding product offerings
• Complete all required safety training
• Other duties, as assigned.

Skills

Customer service

Communication

Google Suite

Analytical skills

Multitasking

Organizational skills

Self-management

Attention to detail

Education

High School Diploma

1-2 Years Customer Service Experience

Distribution/Warehousing Experience preferred

Tools

Google Suite

Job description

Target Specialty Products seeks a proactive Customer Service Representative in Sacramento to support customers, process orders, manage backorders, and coordinate with RDCs and the CS Manager. The role emphasizes accuracy, timely order processing, and clear communication across departments.

The ideal candidate will have 1–2 years of hands-on customer service experience, strong listening and communication skills, and proficiency with Google Suite in a fast-paced environment.