Customer Experience & Operations Coordinator

Ultimate Staffing Services; Sacramento (CA); On-site; USD 30,000 - 34,000; Full time

Job summary

Ultimate Staffing Services is hiring a Customer Service Representative to serve as the main contact for clients, vendors, and internal teams in Sacramento. You will provide exceptional customer support, coordinate interdepartmental communication, and manage service requests to ensure a positive experience.

Responsibilities include answering calls and emails, updating records, scheduling appointments, processing payments, and supporting administrative tasks.

Qualifications

• Must have strong communication skills and customer service mindset.
• Experience with CRM or project management software is a plus.
• Familiarity with construction or property management industry is a plus.

Responsibilities

• Answer and direct incoming phone calls, emails, and customer inquiries in a professional and timely manner.
• Assist customers with questions regarding projects, services, scheduling, and account information.
• Coordinate communication between customers, project managers, field staff, and vendors.
• Schedule appointments, consultations, and service calls.
• Maintain accurate customer records and update information within company databases.
• Track and follow up on customer requests, ensuring issues are resolved promptly.
• Prepare and distribute correspondence, work orders, and project-related documentation.
• Support administrative functions, including filing, data entry, and document management.
• Process customer payments, invoices, and service-related paperwork as needed.
• Handle customer concerns professionally and elevate issues when appropriate.
• Collaborate with internal teams to ensure a seamless customer experience.
• Follow company policies, safety guidelines, and confidentiality standards.

Skills

Verbal and written communication

Microsoft Office proficiency

Organizational skills

Multi-tasking

Professional demeanor

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Ultimate Staffing Services is hiring a Customer Service Representative to serve as the main contact for clients, vendors, and internal teams in Sacramento. You will provide exceptional customer support, coordinate interdepartmental communication, and manage service requests to ensure a positive experience.

Responsibilities include answering calls and emails, updating records, scheduling appointments, processing payments, and supporting administrative tasks.