Customer Service Pro (CSR) – Weekdays, $18–$20/hr

Talentify; Sarasota (FL); On-site; USD 25,000 - 28,000; Full time

Job summary

Horizon Distributors, Inc. is hiring a Customer Service Representative in Sarasota, FL.

The CSR will be the face of the sales center, assisting walk-ins and phone orders, sharing product knowledge, and delivering exceptional service to professional landscape customers. Responsibilities include greeting customers, upselling, coordinating with team, preparing orders, following up on opportunities, and maintaining an organized store.

Qualifications

• Strong customer-service attitude.
• Clear spoken and written communication.
• Ability to work in a fast-paced environment serving business owners with urgent needs.
• Cooperative, dependable team player.
• Good computer and record-keeping skills.

Responsibilities

• Greets walk-in and phone customers and understands their needs.
• Recommends product solutions and upsell options.
• Collaborates with team using company resources to serve customers.
• Prepares sales orders and assists in loading merchandise.
• Makes follow-up calls to customers to identify opportunities.
• Resolves customer complaints professionally and promptly.
• Keeps the sales center clean, organized and stocked.
• Assists in receiving, shipping and warehouse duties.
• Performs other duties as assigned.

Skills

Customer service

Communication

Team player

Detail oriented

Upsell opportunities

Education

High school diploma or GED

Tools

Forklift certification

Job description

Horizon Distributors, Inc. is hiring a Customer Service Representative in Sarasota, FL.

The CSR will be the face of the sales center, assisting walk-ins and phone orders, sharing product knowledge, and delivering exceptional service to professional landscape customers. Responsibilities include greeting customers, upselling, coordinating with team, preparing orders, following up on opportunities, and maintaining an organized store.